Mac & Rao Ltd customer privacy notice 

This privacy notice tells you what to expect us to do with your personal information. 

  • Contact details 

  • What information we collect, use, and why 

  • Lawful bases and data protection rights 

  • Where we get personal information from 

  • How long we keep information 

  • How to complain 

Contact details 

Email 

hello@macandrao.com 

What information we collect, use, and why 

We collect or use the following information to provide and improve products and services for clients: 

  • Names and contact details 

  • Addresses 

  • Gender 

  • Third party information (such as family members or other relevant parties) 

  • Payment details (including card or bank information for transfers and direct debits) 

  • Financial data (including income and expenditure) 

  • Transaction data (including details about payments to and from you and details of products and services you have purchased) 

  • Usage data (including information about how you interact with and use our website, products and services) 

  • Information relating to compliments or complaints 

  • Video recordings 

  • Audio recordings (eg calls) 

  • Records of meetings and decisions 

  • Website user information 

We collect or use the following personal information for information updates or marketing purposes: 

  • Names and contact details 

  • Addresses 

  • Profile information 

  • Marketing preferences 

  • Purchase or account history 

  • Website and app user journey information 

We collect or use the following personal information for dealing with queries, complaints or claims: 

  • Names and contact details 

  • Address 

  • Payment details 

  • Account information 

  • Purchase or service history 

  • Call recordings 

  • Customer or client accounts and records 

  • Financial transaction information 

  • Correspondence 

When you schedule an appointment by booking on this website, we collect personal information from you to complete the booking. We may collect information like your: 

  • Name  

  • Email address  

  • Phone number  

  • Details relating to your appointment  

We share this information with Squarespace, our scheduling service provider, so that they can provide online booking services to us. 

 

When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies: 

Stripe - payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy.  

Lawful bases and data protection rights 

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. 

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website: 

  • Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here. 

If you make a request, we must respond to you without undue delay and in any event within one month. 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. 

Our lawful bases for the collection and use of your data 

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are: 

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 

Our lawful bases for collecting or using personal information for information updates or marketing purposes are: 

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are: 

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 

Where we get personal information from 

  • Directly from you 

How long we keep information 

We retain your information for as long as your account is active or for as long as needed to provide you with the Services. We also retain your information for as long as necessary to achieve the purposes described in this Privacy Policy. The precise periods for which we keep your information vary depending on the nature of the information and why we need it. As Customers may have an ongoing project or come back to us after a service has been provided, if you’re a Customer, we may not immediately delete your information when your Service has been completed. Instead, we keep your information for a reasonable period of time, so it will be there for you if you come back. Please note that in the course of providing the Services, we may create, collect and/or maintain de-personalised information, which we may retain indefinitely. 

How to complain 

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 

The ICO’s address:            

Information Commissioner’s Office 
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire 
SK9 5AF 

Helpline number: 0303 123 1113 

Website: https://www.ico.org.uk/make-a-complaint 

Last updated 

April 2025